Wabtec Global Services: Customer Support- Equipment Management

Equipment Management

Asset Management: Equipment Management
Wabtec Global Services offers a web based reporting and tracking

		system which simplifies equipment management. Our Repair Tracking System is designed to manage your inventory by tracking the location, status and support history of all deployed units and spare parts inventory. Additionally, RTS enables authorized users to review
	information associated with devices or personsusing the device at any time.

	Capabilities:
	Procurement Management Asset Tag Management Inventory Management Repair Management Warranty Management Reports

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Warranty Management :
	In conjunction with the repair management, warrantees on all components will be monitored and managed through the repair process. WGS will ensure that all warranties are administered and associated repairs are credited.

Repair Management:
	Through our Repair Tracking System and support personnel, Wabtec will manage all issues and the complete repair process. Once the device has been identified as defective, we will manage and log all aspects of the device's repair. We log the issue, and ensure proper shipping, manufacturer repair and return of the device to the field.

Inventory Management:
	WGS can maintain the inventory for all your devices. We provide up-to-date inventory levels and location information of deployed equipment on demand. We serve this information over the web to a secure site. We also ship equipment directly to the field as the locations are brought online, or equipment is repaired.

Asset Tag Management:
	WGS can attach customer asset tags to specific customer units. This allows each device to be tracked by the Asset Tag number as well as the Serial Number.

Procurement Management:
	Wabtec Global Services can manage the placement of multiple purchase orders with the corresponding vendors relating to all equipment, software and accessories. We thoroughly investigate all supporting technologies to ensure that the products for your wireless network to ensure that they are of high quality and the best price. Once the product is received from the manufacturers all pieces are thoroughly tested and checked against the bill of materials. Once shipment is received, Wabtec will process and manage the multiple vendor invoices. All equipment is be logged, tagged and put in inventory for shipment to multiple locations.

Reports:
	WGS has a series of reports that allow each customer to view the service history for all mobile and wireless devices over the web. The reports give visibility to common failures in the field as well as a complete service history of units by location. This will allow visibility to specific locations that are experiencing unusually high repairs. We have many standard reports that allow different ways to display information related to device location information, device repair history, service center inventory levels, and warranty tracking.